Privacy Policy for Cole Group Property Management



Updated: Feb 12, 2025

At Cole Group Property Management, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal data when you use our services, as well as your rights and the protections

available to you under the law.

By accessing or using our service, you consent to the collection and use of information as described in this Privacy Policy.

Data Collection
We collect personal and usage data to improve and maintain the service.

Personal Data

While using our service, we may ask you to provide personally identifiable information, including:
• Email address
• First and last name
• Phone number
• Usage data

Data Usage
This data is automatically collected when you access the service and may include:
• Your device’s IP address
• Browser type and version
• Pages visited, time spent on the pages, and other diagnostic data.
• Mobile device details (if accessed through a mobile device).

Cookies and Tracking Technologies
We use cookies and similar technologies to track activity and enhance your experience on our site. Cookies may be persistent or session-based and can help store preferences or remember login details.

Types of Cookies Used:
• Necessary Cookies: Essential for providing services on the website and preventing fraudulent
activity.
• Functionality Cookies: Allow us to remember your preferences and provide a personalized
experience.
• Cookies for Acceptance: Used to determine if users have accepted the use of cookies.

For further information, please refer to our Cookies Policy.

Use of Your Personal Data
We may use your personal data for the following purposes:
• To provide and maintain our service.
• To manage your account and provide access to service features.
• To communicate with you regarding updates, offers, and other relevant information.
• To address your requests and inquiries.
• To comply with business and legal obligations, such as transfers in mergers or asset sales.
• To analyze and improve service functionality and user experience.
• We use your SMS data solely for showing requests, appointment reminders, or information about management services.

Data Security:
We prioritize the security of your data. While no method of transmission or storage is entirely secure, we employ commercially reasonable efforts to safeguard your personal information.

Data Retention:
We retain personal data only as necessary for the purposes outlined in this policy and to comply with legal obligations. With respect to your SMS opt-in consent, the information is retained as long as you are subscribed to our SMS service. You may request deletion at any time.

Message and Data Rates may apply:
Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring and message frequency varies.

Contact Cole Group Property Management at (817) 989-6532 or colegroupdfw@gmail.com for HELP or to STOP receiving messages.
Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP to colegroupdfw@gmail.com or (817) 989-6532. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. You can
send HELP for additional assistance, and you will receive a text including our phone number, email address, and website. We are here to help you.

Disclosure of Your Personal Data
We may disclose your data under the following circumstances:

• Business transactions, such as mergers or acquisitions.
• Compliance with legal obligations or responding to requests by public authorities.
• Protection of the company’s rights, property, or safety, or in response to legal processes.
• Cole Group Property Management does not share your data with third parties for marketing purposes. Wensures all sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose. We do not sell, rent, or disclose your mobile number or personal information for any marketing purposes.

Children’s Privacy
Our service is not intended for individuals under the age of 13, and we do not knowingly collect personal data from anyone under 13. If we discover that we have collected data from a child under 13, we will take steps to delete it.

Changes to This Privacy Policy
We may update this Privacy Policy periodically. You will be notified of any changes via email or through a prominent notice on our service. The updated Privacy Policy will be posted with an updated “Last Updated” date.

Contact Us
If you have any questions about this Privacy Policy, please contact us:
• By mail: PO Box 16867, Fort Worth, TX 76162
• By phone: 817-989-6532
• By email: colegroupdfw@gmail.com